The quality of service your web host provides determines the success or failure of your website and your brand’s online reputation. Before availing of a web hosting package, make sure that your provider is capable of providing the service and support you need for your site.
The first thing to check out is customer support. You should have the assurance that you can get in touch with your web host anytime a problem occurs. Try calling the company’s customer service hotline and see if you get a satisfactory response. Are they accommodating with your inquiries? Can they answer your questions in a clear and precise manner? It’s important to test this now rather than later when actual problems come up and you’re left frustrated on one end of a dead phone line.
Try to find out also if your potential web host invests in infrastructure and software upgrades. If they do, then they are in a better position to provide you with high quality service. This means faster processes and minimal down time for your site. It also means the company is actually growing, has a long-term vision for development and thus, you can rely on them in the long run.
Go through the list of the company’s current customers. If the web host has established brands and institutions as clients, then it’s more likely that your website will be in good hands. Check out the clients’ own sites and see how fast the pages are loading or if there are uptime problems. Do this for their major customers as well as their small business and individual clients. This will give you a good idea of how our website might fare if you avail of their web hosting service.
While it’s great to get things at a bargain, cheapest may not always be the best in terms of web hosting. Don’t choose a web host solely based on which has the lowest package rates. In order to give you bargain price, the web host could be scrimping on infrastructure or customer support staff and this spells bad news for the kind of service you’re going to get.
Being smart in choosing your web host will pay off in easier management and eventual success of your website later on.